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Customer Reactivation Agent

Your past customers are your easiest next jobs.

People who already trust you are far more likely to book again than a stranger. The Customer Reactivation Agent reminds them you exist, at the right time, with a message that is actually useful.

It uses your approved customer list to send service-due reminders, seasonal check-ins and helpful offers, then captures replies and bookings for your team.

See how it works

$29 a month after a 7-day free trial. We set it up. Message usage may apply.

Repeat work, not cold leads

Reach customers who already know your work and your name.

Perfectly timed reminders

Service-due and seasonal messages arrive when they are relevant.

Replies become bookings

Interested customers are captured and passed to your team.

The real problem

Most businesses spend more on finding new customers than on keeping the ones they have.

Your customer list is full of people who were happy with your work but have not heard from you since. When they need you again, they search online and may find a competitor first.

A well-timed reminder is often all it takes. But writing campaigns, sorting the list and handling replies is easy to put off, so it rarely happens.

The Customer Reactivation Agent keeps in touch for you, so past customers come back to you first.

What it handles

Simple campaigns that bring customers back

Useful reminders, not spam. Every message is relevant to the customer receiving it.

Past customer campaigns

Friendly check-ins to customers you have not heard from in a while.

Service-due reminders

Messages when a service, inspection or maintenance visit is due again.

Seasonal reminders

Timely prompts before busy seasons, such as pre-summer servicing or end-of-year bookings.

List segmentation

Groups customers by service, location or last job so each message fits.

Reply capture

Replies and booking requests are organised and passed to your team.

Opt-out handling

Unsubscribe requests are respected immediately and recorded.

How it works

From a quiet list to booked repeat work

A repeatable process that uses information you already have.

Approve your list

We help you choose customers you have permission to contact.

Plan the messages

The agent drafts reminders and campaigns for your approval.

Messages go out

Approved messages are sent at the right time for each customer group.

Replies are captured

Bookings and questions go straight to your team.

Where it helps

Ideal for work that customers need again

Any business with repeat or seasonal services can benefit.

You stay in control

Helpful messages, sent with permission

You approve the list, the wording and the timing.

Marketing messages in Australia must follow the Spam Act, including consent and a working unsubscribe. We set up the agent to contact only approved customers and to honour opt-outs straight away.

Practical controls

  • Only approved customer lists
  • Every message approved by you
  • Working unsubscribe in every message
  • Offers only when you allow them

Customer Reactivation Agent FAQ

Questions before you start

Still unsure whether it suits your business? Ask us and we will give you a straight answer.

What is a Customer Reactivation Agent?

It is an AI Worker that sends approved reminders and campaigns to past customers, such as service-due messages and seasonal check-ins, and captures replies and bookings.

Which customers will it contact?

Only customers on a list you approve, with permission to be contacted. We help you check this during setup.

Does it send by email or SMS?

It can use email, SMS or both, depending on your systems. SMS usage may have costs.

Will it offer discounts?

Only if you approve an offer. Many reactivation messages work well as simple, helpful reminders.

How do I see the results?

Replies and bookings are passed to your team, and you can see which campaigns brought customers back.

How much does it cost?

The Customer Reactivation Agent is $29 a month after a 7-day free trial, and we set it up for you. Message usage may apply.

Get started

Turn your customer list into repeat work

Try the Customer Reactivation Agent free for 7 days and start with one simple campaign.

Unsure? Get help

$29 /month

7-day trial · We set it up · Message usage may apply

Unsure? Get help