Social Reply Assistant
Unanswered comments and messages look like poor service, and they are often enquiries. The Social Reply Assistant drafts helpful replies in your voice and flags anything sensitive for a person.
Common questions get fast, accurate answers. Complaints, unusual requests and anything sensitive go to your team with context, so nothing is handled carelessly.
Common questions answered quickly, even when you are busy.
Replies match your brand and approved information.
Complaints and unusual requests go to a person.
The real problem
Customers ask about prices, availability and services in comments and direct messages. When nobody replies for a day, they move on.
Replies also vary depending on who answers, and public comments need care.
The Social Reply Assistant helps your team reply faster without losing the personal touch.
What it handles
Fast for routine questions, careful with anything sensitive.
Suggested replies in your voice for comments and messages.
Approved answers about services, hours, areas and booking.
Moves serious enquiries to your booking link, form or team.
Complaints, refunds and sensitive topics go straight to a person.
Approve replies before they are posted, or allow routine answers automatically.
A record of conversations for consistent follow-up.
How it works
Fast replies with the right person involved.
A comment or message comes in on a connected channel.
The agent prepares a reply from approved information.
Routine replies are approved; sensitive ones go to a person.
Bookings and leads are passed to your team.
Where it helps
Especially for businesses that get regular questions online.
Answer booking and price questions quickly.
AI Workers for salons, barbers and spas →Respond to quote requests and availability questions.
AI Workers for cleaning businesses →Answer stock, delivery and opening hour questions.
You stay in control
The agent never argues, guesses or makes promises you have not approved.
Complaints, refunds, health or legal questions and anything sensitive are sent to a person. Platform rules for automated replies are followed.
Works well together
Pair social replies with workers for social content, Facebook, Instagram and website chat.
Creates and publishes an Instagram post every day, plus unlimited extras.
Social Reply Assistant FAQ
Still unsure whether it suits your business? Ask us and we will give you a straight answer.
It is an AI Worker that drafts replies to social media comments and messages in your voice, answers common questions and escalates sensitive issues to a person.
Commonly Facebook and Instagram. We confirm connected channels during setup, and platform rules apply.
Only for reply types you approve. Many businesses start by approving each reply.
Complaints and negative comments are escalated to your team with context. The agent does not argue or offer refunds.
Yes. Enquiries can be directed to your booking link or form, or passed to your team.
The Social Reply Assistant is $29 a month after a 7-day free trial, and we set it up for you. Platform rules apply.
Get started
Try the Social Reply Assistant free for 7 days and answer messages faster.