Plain-English summary
See the reason for the call, the main discussion, the outcome and any commitments made.
Call Review Agent
Turn every call into a clear summary and a better next step
Automatically summarise approved business calls, flag problems and missed opportunities, and give your team practical notes to act on.
A$299 / month
Unlimited calls1 phone number included7-day free trial
Call recording and review must be used with the required notices, consent and staff policies. We help configure the workflow; your business remains responsible for using it lawfully.
☎Call review complete
ReadyCall summaryCustomer asked about service options, pricing and the earliest available start date.
Problem foundThe customer's budget concern was discussed, but the agreed follow-up date was not confirmed.
Recommended next stepSend the promised information and confirm who will call the customer back.
Illustrative example. The actual output depends on the call and your agreed review criteria.
Useful after every call
More than a transcript
The Call Review Agent turns a conversation into information your team can use. Instead of replaying whole recordings, you can quickly understand what happened, what needs attention and what should happen next.
Problem finder
Flag possible service issues, missed questions, unclear answers, objections and follow-up gaps for human review.
Actions and next steps
Pull out promised callbacks, documents to send, owners and other tasks that could otherwise be forgotten.
Coaching notes
Review calls against the checklist you agree during setup and give managers focused points to discuss.
From phone call to useful notes
How the Call Review Agent works
We configure one phone number and agree what matters in your calls. The worker then reviews eligible recorded calls and produces consistent outputs for your team.
Set the review rules
Choose the questions, service standards, sales steps and warning signs you want each eligible call checked against.
Use your included number
Your plan includes one business phone number. Calls handled through the configured number can enter the review workflow.
Receive the review
Get a concise summary, detected issues, commitments, action items and coaching notes without replaying the full call.
Improve the next call
Use individual reviews and recurring themes to follow up customers, coach staff and fix weak points in the process.
Find the problem while it is still actionable
Spot what was missed, unclear or left unresolved
The worker can flag likely problems against your agreed criteria. A manager still decides what the issue means and what action is appropriate.
Missed follow-upA callback or promised email has no clear owner or due date.
Unanswered questionThe customer asked something important that was not fully resolved.
Customer frictionA complaint, repeated concern or confusing part of the process needs attention.
Sales opportunityA buying signal, objection or next step may have been missed.
Process gapThe same issue appearing across calls may point to a wider business problem.
Coaching pointA specific moment can become a practical example for staff training.
One straightforward plan
A$299 per month
A$299 / month
- Unlimited eligible calls reviewed
- One included business phone number
- Automatic call summaries
- Problem and missed-opportunity flags
- Action items and follow-up notes
- Agreed call-quality checklist
- Coaching notes and CRM-ready summaries
- Guided setup
Includes the existing 7-day free trial. Ask us to confirm the call flow, number setup and recording requirements for your business before activation.
Who it helps
A clearer view of the conversations shaping your business
A strong fit for businesses where phone calls drive enquiries, quotes, bookings, sales or customer service—and where owners cannot listen to every recording themselves.
Sales teamsFind missed questions, objections, buying signals and unclear next steps.
Service businessesCapture job details, customer concerns and commitments made during the call.
Customer supportSummarise the issue, identify unresolved points and make handover easier.
Managers and ownersCoach from specific moments and look for recurring problems without reviewing every call manually.
Important: The Call Review Agent supports review and coaching; it does not replace management judgement. Recording laws and consent requirements vary. Staff and callers must receive the notices and choices required for your use case.
Questions before you start
Call Review Agent FAQs
Is the Call Review Agent also a call summariser?
Yes. It produces a concise summary of each eligible call, including the reason for the call, the important discussion, the outcome, commitments and next steps.
What does the problem finder look for?
We agree the review criteria during setup. It can flag likely issues such as unanswered questions, complaints, unclear information, missed sales opportunities, unassigned follow-up and repeated process gaps. Flags are prompts for human review, not final judgements.
What does “unlimited calls” include?
The A$299 monthly plan includes review of unlimited eligible calls handled through the one configured phone number included with the plan. We confirm the call flow and eligible recording setup with you before activation.
Does the plan include a phone number?
Yes. One business phone number is included. Contact us if you need additional numbers or a more complex call setup so we can confirm what is required.
Does it answer the phone?
No. This worker reviews eligible recorded calls after they happen. If you need a worker to answer incoming calls, ask about the AI Phone Answering Agent.
Can it add notes to my CRM?
It can prepare structured, CRM-ready summaries and action notes. Tell us which CRM or business system you use so we can confirm the available connection and workflow during setup.
Can I choose the call checklist?
Yes. We agree the important questions, sales steps, service standards, required disclosures and warning signs that make sense for your business.
Do I need permission to record and review calls?
You must use call recording and staff review lawfully. The appropriate notice and consent depend on the people, location and purpose involved. We help configure the workflow, but your business is responsible for confirming its legal and workplace requirements.
Is there a free trial?
Yes. The current offer includes a seven-day free trial so you can review the setup and outputs before continuing on the A$299 monthly plan.
Build a connected phone workflow
Workers that pair well with call review
Know what happened on the call—and what to do next
Summaries, problem flags, action items and coaching notes for unlimited eligible calls through one included phone number.
Enquire about Call Review Agent
A$299/month · Unlimited calls · 1 phone number included · 7-day free trial